First Response Facilities Management Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our members and associates and will only collect and use personal data in ways that are described here, and in a way, that is consistent with our obligations and your rights under the law.
Name: First Response Facilities Management Ltd
Registered address: Ground floor 5 St Bride, London EC4A 4AS
Email address: info@firstresponse-fm.co.uk
Telephone number: 07540 090644
Postal Address: Ground floor 5 St Bride, London EC4A 4AS
This Privacy Information explains how we use your personal data: How it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
We have not, do not and never will collect or store any payment/financial data of yours during the process of a business transaction with you. All your financial data is processed by our payment processors – FIRST RESPONSE FACILITIES MANAGEMENT LTD and we do not have access to this information.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
We have not, do not and never will collect or store any payment/financial data of yours during the process of a business transaction with you. All your financial data is processed by our payment processors – FIRST RESPONSE FACILITIES MANAGEMENT LTD and we do not have access to this information. With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and /or text message and/or post with information, news, and offers on our goods/services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods;
We will only store or transfer your personal data in the UK or elsewhere in the EU. This means that it is fully protected under the GDPR.
Since establishing our business, we have not and will never once share any of your personal data with any third parties for any purposes whatsoever.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of The Data Protection Officer)
Email address: info@firstresponse-fm.co.uk
Telephone number: 07540 090644
Postal Address: Ground floor 5 St Bride Street, London, EC4A 4AS
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our website at www.firstresponse-fm.co.uk